FAQ'S

1. How long does shipping take?

We currently ship within the United States only.
Processing time is typically 2–5 business days (Monday–Friday, excluding holidays).
After your order ships, estimated delivery time is 7–15 business days.
Delivery times are estimates and may vary during peak seasons or due to carrier delays.

2. Do you ship internationally?

Currently, we ship only within the United States to ensure faster and more reliable delivery.

3. Can I cancel my order?

You may request a cancellation within 12 hours of placing your order by emailing us at info@gleeku.com with your order number.
Once an order enters processing or ships, cancellation may not be possible. In that case, you may still be eligible for a refund or replacement according to our Returns & Refunds Policy. Eligible return requests can be submitted within 30 days of delivery. Please see our Returns & Refunds Policy for details.

4. Can I change my shipping address after placing the order?

Address changes are possible within the first 12 hours after placing your order. Please contact us immediately at info@gleeku.com with your order number.

5. What should I do if my package is delayed?

Delays can happen due to carrier issues, weather, or high-volume seasons.
First, check the tracking link in your shipping confirmation email (tracking may take 2–5 business days to start updating).
If your order is delayed beyond the estimated delivery timeframe, contact us at info@gleeku.com and we will assist you with an investigation.

6. What if I received a damaged product?

Please contact us within 72 hours of delivery with clear photos of the item and packaging. Our support team will help resolve the issue.

7. How can I contact customer support?

You can reach us at info@gleeku.com or through our Contact Us page.

8. Do I need an account to place an order?

No, you can place an order as a guest. Creating an account helps you track orders more easily.

9. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, AMEX) and other secure payment options available at checkout.

10. My tracking shows “Delivered” but I didn’t receive it — what should I do?

Please check around your delivery location, with neighbors/household members, and contact the carrier first.
If you still can’t locate the package, email us at info@gleeku.com with your order number and we will help you investigate the issue.